Your account
Delete your Autoplug account
You can delete your account yourself from Settings. Here is exactly what happens, what we have to keep, and how to change your mind.
How to do it
- 1
Sign in and open Settings.
- 2
Go to Delete account at the bottom of your profile and settle anything listed there.
- 3
Type DELETE to confirm. You are signed out everywhere and the deletion is scheduled 30 days out.
What gets deleted
- Your name, email, phone numbers, photo, bio, date of birth, city and gender.
- Your documents, saved cars, notifications, devices and sessions.
- Your host packs and company documents.
- Cars that were never booked. Cars with past bookings are archived and their photos removed.
- Every file you uploaded.
What we keep, and why
Bookings, payments, payouts, reviews and chat history stay. The law requires us to keep accounting records, and the other person in each trip still needs theirs. They are kept under the name “Deleted user”, with nothing that identifies you.
30 days to change your mind
Deletion happens 30 days after you ask. In the meantime your cars are off the marketplace and every session is signed out. Sign in before the date and choose Restore my account to get everything back as it was. After the date, your email and phone number are free to use for a new account.
Settle these first
Settings shows you anything still open. The button stays off until these are done:
- Upcoming or ongoing bookings, as a renter or a host.
- Open booking requests, yours or on your cars.
- Payouts to you that are still being processed.
- Money in your wallet. Withdraw it first, and wait for pending deposits, withdrawals or fees to clear.
Can't sign in?
Email us from the address on your account and we will handle the deletion for you.
support@autoplug.tech